“How refreshing to deal with a company whose approach to the principles of customer service is as admirable as yours. Your product is excellent. The dedication and motivation of your staff is unusual for these days. I should have no hesitation in recommending you, thank you for a job well done.” M D Rosser – Stoke Gifford, Bristol.

Complaints and feedback to Launa Windows

 Launa are a family-run business and believe that we are able to offer the complete customer service package. Customer feedback and complaints help us to enhance our products, offer expert advice and provide you with the friendly and efficient service that you’ve come to expect from Launa.

Whether you have words of praise, encouragement or suggestions on how we can improve, we'd like to hear from you.

We take complaints very seriously at Launa and view them as our best way to identify and rectify problems. By solving your issue or concern, we will have ultimately improved our service levels and commitment to all of our customers.

If you have a query regarding a current installation or order, you can reach our Customer Care Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and our Head Office telephone number is (01626) 367666 or Fax (01626) 367668. Or write to Launa Windows, Bradley Mill, Bradley Lane, Newton Abbot, Devon, TQ12 1LZ.

“We wish to tell you of our complete satisfaction, the whole contract was carried out completely and professionally. In this day and age value for money is a must, you delivered this and we would not hesitate to recommend you!” Mr M and Mrs P Batchelor – Camborne, Cornwall.

"I have been so pleased with my last installation I had no hesitation in ordering from you again and was greatly impressed with the efficiency and meticulous work carried out. Once again I am delighted with the quality of the product and excellent fast service." Mr G R Vowels - Burnham on Sea, Somerset.

For further examples of feedback from customers, see our testimonials.